This is usually happens with localized version of Outlook. Greyed menu preventing from making backups, import/export email and adress book. Solution is easy:
- Go to Control panel
- Clock, Language and region
- Region and language
- Administrative tab
- On Lnguage for non-Unicode programs press "Change system locale.."
- Select the same locale as selected in outlook.
After OS restart import/export meniu should be functional
Thanks for solution.
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